Mary Rutan Hospital has received ISO 9001:2008 Certification from DNV-GL Healthcare. ISO 9001:2008 certification indicates that Mary Rutan Hospital operates under the highest quality management standards. DNV-GL Healthcare is the leading accreditor of U.S. hospitals integrating ISO 9001 quality compliance with the Medicare Conditions of Participation.
“The hospital made a decision three years ago to move from The Joint Commission to DNV for the organization’s accreditation, which includes the commitment to comply with the ISO 9001:2008 quality management standards by the end of the first accreditation cycle,” said Mandy Goble, president and CEO of Mary Rutan Hospital. Goble added that “ISO 9001 is an international recognition for the quality of our management systems and includes controls for documents, records, supplies and an overall commitment to improving our Quality Management System on an ongoing basis.”
The certification of compliance with ISO 9001:2008 recognizes that the policies, practices and procedures of Mary Rutan Hospital ensure consistent quality services. While the ISO 9001 certification process is better known within industry, Goble says the ISO management standards are applicable to healthcare to improve all aspects of their operations.
“The ISO Quality Management System requires the organization to document what we do, do what we say we do, prove that we do it and continually improve,” Goble said. “In an industry as complex as healthcare, this process is crucial.”
To become certified as ISO 9001:2008 compliant, Goble says Mary Rutan Hospital underwent a three-year evaluation process that included development of a formal quality management system (QMS), management systems review, employee training, process documentation, establishment of process metrics and a pre-audit initial assessment, all required to be in compliance with the ISO 9001 standard. The three components for sufficient Quality Management are: providing unwavering patient care, improving patient satisfaction and advancing goal-based performance. The process culminated in a two day onsite audit by DNV. A certificate of registration was issued to MRH on September 9.
Submitted by Mary Rutan Hospital.